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Lancaster, LA1
3.1/5, 16 Reviews
50% Recommended
0% letting valuation accuracy
29% letting fee satisfaction
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"I was quite astonished at the ..."
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1 Star Review
By : 'Entwistle'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : LA1
26 Jan 2015
People found this helpful2
I was quite astonished at the behaviours of this agent over three properties that I viewed with them, pressure tactics that I've never seen from any other agent I've viewed with. Iformation below, numbered for ease of reading! 1. I was told on the first property that even though someone else had applied before me that day, if I also applied that day I've be given fully equal rights, but only if I applied the very same day. I duly did that and one week later (after a second viewing to measure up) I was told the property had gone to the first applicant because they work on a first come first basis. I'm not sure what this was to server, possibly ensuring backup incase the first dropped out? 2. On the second property, I was told before even walking through the front door that if I signed now, the property was mine. Maybe let me see it first, Mr Eager? 3. The third property is where things get bad. I had many questions which I wasn't happy about with the rental and stated to the agent that I needed questions to be asked to the landlord. They said they were unable to this without a completed application form and payment form. They also told me that they had a queue of people waiting to take the property on the Monday and I'd lose it if I didn't sign the form. I wanted the property so I felt forced into signing. Note that this heavily breaches 22a of the code of conduct, about using undue pressure to force someone into making an application before they are ready to do so. Almost two weeks later, the property is still available for rental so maybe the queue pulled out? 4. Even though the agent could not meet the terms I'd required in the viewing, they took my application form as an actual application and charged my card £206, they have confirmed in writing that they have no intention of returning this money. The ethics of this agent are simply outrageous. I have spoken with former agents from this branch who now work for other agents, they have confirmed that this office work on a small basic wage with performance based bonus system, where it pays the agent to be as heavy handed as possible to make the deal. I am disgusted by their behaviour and will be taking my complaint to the ombudsman and also to the local press. Please visit my facebook group if you would like to share your experiences.
What agent could do to change your mind?
Highest fees in the area, double anyone else.
Comments on Agent Fees
Highest fees in the area, double anyone else.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 29.00% | £540 | £825 |
Address
Entwistle Green
67-71 Market Street, Lancaster, Lancashire
LA1 1JG
01524 899557
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Entwistle Green Branches (View All 36)
Property purchase through ...
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5 Star Review
By : 'Paul'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : LA5
23 Dec 2022
People found this helpful0
We were very happy with the service we received from Felicity and the team at Entwistle Green, Lancaster. From the initial enquiries/ viewings Kept us informed through the purchase, answered all our queries. Highly... Read Full Review
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I would give 0 stars if I ...
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1 Star Review
By : 'ayhan'
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LA1
26 Jun 2022
People found this helpful1
I would give 0 stars if I could. Bunch or time wasting amateurs! They are terrible at communicating. Whenever we rang them, they either did not pick up the phone or they said the person who is dealing with our sale was out of the office. In the end we decided to take our property off the... Read Full Review
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They are scammers and always ...
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1 Star Review
By : 'Jabir'
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : LA2
24 May 2021
People found this helpful0
They are scammers and always trying to fool people to get some many in any possible way. Be carful of renting from them and if you have to, please take many pictures and send it to them in an official email so it could stay on your records because they are going to charge you for these things after ... Read Full Review
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Great service from Entwistle ...
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5 Star Review
By : 'Helen'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LA2
28 Aug 2020
People found this helpful0
Great service from Entwistle Green. We choose them to sell our home and received A* service, an initial visit to discuss how we wanted to market our home then a swift follow up with photographer. Elenor Fowler then visited prior to the first viewing to familiarise herself with the property and... Read Full Review
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Working with Entwistle ...
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5 Star Review
By : 'Roger'
Services : Sales (As a Vendor)
Sold price : £170000
Would you recommend ? : Yes
Postcode : LA1
7 Mar 2020
People found this helpful0
I have bought, sold, and rented out property in the Lacaster area since 1965 and have, on almost every occasion, used the services of the Lancaster branch of Entwistle Green. My experience has been entirely satisfactory. The branch has been and is run by top class, highly professional, caring... Read Full Review
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House ...
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5 Star Review
By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LA1
22 Oct 2018
People found this helpful0
Selling my parents property, had a few difficulties with perspective buyer in the end they pulled out due to not being honest about there purchasing finances. Kristina guided us through all the ups and downs and soon found us another buyer. Kristina was amazing and kept us informed every step of... Read Full Review
Comments on Agent Fees
They earned there fee
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Outstanding ...
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5 Star Review
By : 'Outstanding'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LA1
18 Aug 2018
People found this helpful0
Entwistle Green found us a buyer within 3 days. However the solicitors involved in the transaction were completely useless and refused to communicate properly. Kim acted as a go between, allowing me to know what was going on and enabling me to push the transaction forwards. The whole thing took... Read Full Review
Comments on Agent Fees
Seem expensive but we definitely got value for money
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Help with recovering rental ...
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5 Star Review
By : 'Maria'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LA1
27 Apr 2018
People found this helpful0
Louise and her team (lettings) were extremely helpful while dealing with a previous difficult tenant. Not only they found me a superb new tenant but they also help me recover the deposit back from my "difficult tenant". I would not have done it without their help (it went through the... Read Full Review
Comments on Agent Fees
ok
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Fantastic ...
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5 Star Review
By : 'Alessandra'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LA1
22 Apr 2018
People found this helpful0
I don't recognise any of the negatives from other reviewers. I had fantastic service from Entwistle Green particularly Rodger and Kim. My house sale was complicated by the fact it was sold to a company but Entwistle Green could not have been any more helpful and I felt well looked after -... Read Full Review
Comments on Agent Fees
We agreed fees which I thought were reasonable and, given the excellent service, I believe were very fair.
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I am a client of Entwistle ...
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1 Star Review
By : 'Charlie'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LA1
23 Feb 2017
People found this helpful3
I am a client of Entwistle green since June 2016.They are selling my property.In meantime I decided to rent my property out.Used their services and opted for full management,what a big mistake.Terrible service,did not comunícate with me,book appointments,don't have the courtesy to inform... Read Full Review
Comments on Agent Fees
The fees are really high for the services provided.
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Residents of a quiet Lune ...
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1 Star Review
By : 'J'
Services : Letting (Property Management)
Rent PCM : £550
Would you recommend ? : No
Postcode : LA2
8 Mar 2015
People found this helpful2
Residents of a quiet Lune Valley village - primarily long standing owner-occupied properties averaging �250,000 on the road in question - horrified with letting procedures of Entwistle Green Lancaster. The property this company has managed for some 20 years - owner living in Japan - has been... Read Full Review
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I was quite astonished at the ...
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1 Star Review
By : 'Entwistle'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : LA1
26 Jan 2015
People found this helpful2
I was quite astonished at the behaviours of this agent over three properties that I viewed with them, pressure tactics that I've never seen from any other agent I've viewed with. Iformation below, numbered for ease of reading! 1. I was told on the first property that even though someone else had... Read Full Review
What agent could do to change your mind?
Highest fees in the area, double anyone else.
Comments on Agent Fees
Highest fees in the area, double anyone else.
Comments (0)Was this helpful?:
Avoid these estate agents ...
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1 Star Review
By : 'Kate'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : LA2
1 Dec 2014
People found this helpful1
Avoid these estate agents like the plague. We had a landlord who wandered as he pleased into the property and they did NOTHING. Entwistle make broken promises and will happily rent out a filth hole if it makes them... Read Full Review
What agent could do to change your mind?
Close down so nobody else suffers from Entwistle Green\'s incompetence.
Comments on Agent Fees
Overpriced
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WE rented a house from ...
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1 Star Review
By : 'Darren'
Services : Letting (As a Tenant)
Rent PCM : £540
Would you recommend ? : No
Postcode : LA1
2 Jul 2014
People found this helpful1
WE rented a house from Entwhistle Green and we have had a terrible experience. So many problems with the property including damp patches. Mould in the bedroom. Non working hot tap in the bathroom . After excessive phone calls and letter writing nothing was done to improve the property. In the end... Read Full Review
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Charges fees for anything and ...
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2 Star Review
By : 'mywalletisnowempty'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LA1
19 Sept 2013
People found this helpful8
Charges fees for anything and everything - hideous application fees, fees if you can't make an inspection and they have to reschedule, fees if they have to hire someone after you leave, fees if you want to stay (over a hundred pounds to change the date on a document and sign it again - what a... Read Full Review
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Our property sale was not ...
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5 Star Review
By : 'Mark'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LA2
18 Dec 2012
People found this helpful0
Our property sale was not straightforward because of the unfinished renovation work and buildings status. Kim and. John did everything they could to help solve problems and hurdles including arranging professionals to undertake some last minute building... Read Full Review
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