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Luton, LU1
4.8/5, 83 Reviews
88% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
98% letting fee satisfaction
Who We Are
We\'re evolving the gold standard for property management
From first contact our property managers will look after you – whether that means arranging a viewing, getting you sorted with contracts or just giving you som information on the local area. They are there with you through the whole ren
ting journey.
"Serious abuse of..."
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1 Star Review
By : 'LI'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LU1
26 Feb 2026
People found this helpful0
Luton has been deeply unprofessional and, frankly, alarming. She has repeatedly made derogatory comments about my “smelly food” and “strong spices” — thinly veiled, culturally charged remarks clearly intended to shame and belittle me. She has also made inappropriate comments about male visitors, speaking as though my lawful guests are somehow a moral issue rather than my right as a tenant. She attempted to impose arbitrary “cooking slots” in the communal kitchen, despite having no contractual or legal authority to do so. The shared kitchen — which I pay rent to use — was treated as her personal space, with constant efforts to control when I could access it. At the same time, the buildingwide smoking ban in the tenancy agreement was reportedly ignored within her own room. The rules seemed to apply to me, but not to her. There have been multiple instances of muttered insults, raised voices and open hostility whenever I used communal spaces. She has stated she does not want “boys” in the kitchen, offering inappropriate justifications, which created an uncomfortable and genderbiased atmosphere. Even more concerning was the way CCTV systems intended building security appeared to be used to monitor movements, alongside encouraging cleaning staff to linger in shared areas in a way that felt less like maintenance and more like observation. The most serious issue has been the abuse of power. As both manager and cotenant, she blurred the line between professional responsibility and personal grievance. When the building manager is the source of the hostility, there is effectively no safe or impartial route to raise concerns. I should not have to feel bullied, culturally shamed, monitored or controlled in my own home. This behaviour falls far below the standard expected of anyone in a position of authority.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £40,000 | £65,000 |
| Lettings | 100% | 98% | £560 | £950 |
Address
Collective Property Co.
4 Dumfries Street, Luton, Bedfordshire
LU1 5FT
01582 800309
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Collective Property Co. Branches (View All 2)
Sarah Thomson, Prompt, ...
5 Star Review
By : 'Mr'
Services : Letting (Accounts)
Would you recommend ? : Yes
Postcode : LU1
26 Jan 2025
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Sarah Thomson, Prompt, Responsive and very helpful. I've had quite a few accounting queries and she has quickly looked at the issues and resolved them promptly with clear and understandable messaging. Its been great liaising with her and she is a credit to the firm. Ivan has also been also helpful ... Read Full Review
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Good service for handling the ...
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5 Star Review
By : 'Eddy'
Services : Sales (As a Buyer)
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
23 Mar 2026
People found this helpful0
Good service handling the sale of our unit and timing... Read Full Review
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Luton team is simply the ...
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5 Star Review
By : 'Mustak'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CV32
19 Mar 2026
People found this helpful0
Ivan and his team are excellent in what they do and, of course, they do it so very well. It's impressive! Strong Customer Service is at the heart of everything they do and the team remains completely focused on delivering the best outcomes the landlords. Every member of the Luton team that I have ... Read Full Review
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They are very friendly and ...
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5 Star Review
By : 'Emmanuel'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
13 Mar 2026
People found this helpful0
They are very friendly and very accommodating to work... Read Full Review
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Thank you Ivan for your show ...
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5 Star Review
By : 'Aisha'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
5 Mar 2026
People found this helpful0
Thank you Ivan your show of leadership. Opto village... Read Full Review
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Located at a central area. ...
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4 Star Review
By : 'Tee'
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Mar 2026
People found this helpful
Located at a central area. Good service within the... Read Full Review
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Quick and Efficient ...
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5 Star Review
By : 'Ivan'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
3 Mar 2026
People found this helpful0
Ivan Karakashev was extremely helpful in resolving a WiFi issue. He quickly escalated the problem and made sure it was addressed without delay. His prompt action and clear communication made the whole process smooth and efficient. Great... Read Full Review
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Serious abuse of ...
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1 Star Review
By : 'LI'
Services : Letting (As a Tenant)
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
Postcode : LU1
26 Feb 2026
People found this helpful0
Luton has been deeply unprofessional and, frankly, alarming. She has repeatedly made derogatory comments about my “smelly food” and “strong spices” — thinly veiled, culturally charged remarks clearly intended to shame and belittle me. She has also made inappropriate comments about male visitors,... Read Full Review
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Great Support when I left my ...
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5 Star Review
By : 'Nasiful'
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : LU1
26 Sept 2025
People found this helpful0
Great Support when I left my key inside my... Read Full Review
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Wonderful ...
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5 Star Review
By : 'J'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
19 Sept 2025
People found this helpful0
Our stay at Park House was a genuinely pleasant experience. The property was always wellpresented, and peaceful. We just want to say a big thank you to Ivan being so supportive and understanding during our tenancy. From day one, he was professional, approachable, and friendly. What really... Read Full Review
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This is a good play well ...
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5 Star Review
By : 'Koma'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
19 Sept 2025
People found this helpful0
This is a good play well protected and warm staff here are really good and kind to me and they got a well operated... Read Full Review
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Very spots on and responsive ...
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5 Star Review
By : 'OA'
Services : Letting (Admin)
Would you recommend ? : No
10 Apr 2025
People found this helpful0
Very spots on and responsive on time. Polite and... Read Full Review
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Excellent service & best ...
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5 Star Review
By : 'Shantanu'
Services : Letting (Property Management)
Would you recommend ? : No
10 Apr 2025
People found this helpful0
Excellent service & best place to live. Iqra is Amazing &... Read Full Review
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Room ...
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5 Star Review
By : 'Rajeshkumar'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
12 Mar 2025
People found this helpful0
Very nice place accomodation and very good services provided stay Highly... Read Full Review
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Feedback about Urban ...
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5 Star Review
By : 'Srinivasa'
Services : Letting (As a Tenant)
Rent PCM : £720
Would you recommend ? : Yes
Postcode : LU1
26 Feb 2025
People found this helpful0
Here the staffs are very polite, professional, friendly and courteous, Nice and secure place to live in. good ambience and comfort. Nominal price and nice, pleasant place to live... Read Full Review
Comments on Agent Fees
Nominal and good place to live in
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The management staff, ...
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5 Star Review
By : 'Tobiloba'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : LU1
13 Feb 2025
People found this helpful0
The management staff, specifically Ivan has been so kind, helpful and understanding to me and i really really appreciate that ! THANK... Read Full Review
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Excellent service from opto ...
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5 Star Review
By : 'Victor'
Services : Letting (As a Tenant)
Sold price : £750
Would you recommend ? : Yes
Postcode : LU1
31 Jan 2025
People found this helpful0
★★★★★ I had a great experience with the staff at Opto Village. He was incredibly helpful with my mattress and bed sheet, making the process smooth and hasslefree. His professionalism, efficiency, and friendly attitude really stood out. Great service and much... Read Full Review
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Great ...
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5 Star Review
By : '.'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LU1
23 Jan 2025
People found this helpful0
Ivan was always available, responsive, and patient. He guided me through the entire process and made sure I was happy with my apartment. Highly recommend... Read Full Review
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Very responsive to my emails ...
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5 Star Review
By : 'Awtar'
Services : Letting (As a Owner)
Would you recommend ? : No
22 Jan 2025
People found this helpful0
Very responsive to my emails and looking into the... Read Full Review
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Quick to respond and very ...
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5 Star Review
By : 'Kurt'
Services : Letting (As a Owner)
Sold price : £40000
Would you recommend ? : Yes
Postcode : LU1
13 Jan 2025
People found this helpful0
Quick to respond and very helpful. I made contact and they came back to me quickly and... Read Full Review
Comments on Agent Fees
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/26/2024, 7:22:31 AM by allAgents
