The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 432 Reviews
10% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
20% sales fee satisfaction
20% letting fee satisfaction
By : 'Alena Goebel'
Services :
Would you recommend ? : No
1 Mar 2026Avoid This Letting Agency – Negligent and Unethical If I could give zero stars, I would. This agency repeatedly ignored serious maintenance issues throughout our tenancy. We reported a foul smell in the kitchen and persistent damp on the walls just after moving in, yet nothing was done despite multiple complaints. It wasn’t until the council got involved and imposed mandatory structural improvements that these issues were finally acknowledged. In hindsight, there were clear signs of these structural failures before we even moved in, which the agency willfully ignored. The boiler was an ongoing nightmare. It broke down so many times we lost count, leaving us without heating or hot water for days in winter temperatures. Even British Gas confirmed the unit was too old and needed replacing, but the landlord refused. When the landlord finally visited, they were dismissive and rude. The letting agency was scared of them and would not speak up. On top of this, black mould was present in every room, making the living conditions completely unsafe. The agency failed in its duty to ensure the property was safe and habitable. Proving just how dire the situation was, the house sat empty for 10 months after we moved out because of the extensive work required imposed by the council to make it livable again. This work should have been done long before we ever signed a lease. Their lack of care for tenants’ well-being is appalling. They continue to protect negligent landlords at the expense of residents. Do yourself a huge favour and stay far away from this agency.
By : Joanne
9 Mar 2026We're sorry to read your feedback here. This has been passed on to the Office Manager.
Finders Keepers
122 London Road, Oxford, Oxfordshire
OX4 1AB
01865 307207

We recently moved to Oxford from overseas and managed to secure our dream home before arrival - thanks to the excellent, very friendly and professional service from Rebecca and the rest of the Finders Keepers... Read Full Review
By : Joanne
1 Apr 2026Thank you for leaving this five-star review for our East Oxford...

We’ve had a really positive experience with Finders Keepers, especially our lovely property manager Lily. From the start, communication has been very clear, respectful, and easy, which makes a huge difference day to day. Our property manager has a really positive spirit and handles everything with ... Read Full Review
By : Joanne
9 Mar 2026This is great to read! Thank you for leaving this five-star review for Lily and our East Oxford...

By : 'Jemima'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : OX4
Emma made the renting process as easy and enjoyable as possible. She was so efficient, communicative and all round lovely to deal with. Thank you helping us to rent our dream... Read Full Review
By : 'Marcella'
Services :
Would you recommend ? : No
26 Mar 2026As a tenant, I find them terrible. If they act, it is only after several complaints even for basic housing conditions including issues with fridge, doors, windows, and even pests. The keep buying time with nonsense emails. Never... Read Full Review
By : 'hich'
Services : 1
Would you recommend ? : Yes
Postcode : OX3
I had a discussion which was very professional and... Read Full Review
No Comment
By : 'Local'
Services : 1
Would you recommend ? : Yes
Postcode : OX4
A small agency with staff who know the area very well and provide services and subcontractors at a fair price - very different from other agencies in the... Read Full Review
By : 'JTag'
Services : 2
Would you recommend ? : Yes
Postcode : OX3
Finders Keepers, East Oxford has been very professional, reliable and effective over the two decades we rented our home. Renewing the tenancy was always straightforward and easy to do. Over the period we’ve had different property managers and they have all been very helpful. Their online portal... Read Full Review
By : 'Alena'
Services :
Would you recommend ? : No
1 Mar 2026Avoid This Letting Agency – Negligent and Unethical If I could give zero stars, I would. This agency repeatedly ignored serious maintenance issues throughout our tenancy. We reported a foul smell in the kitchen and persistent damp on the walls just after moving in, yet nothing was done despite... Read Full Review
By : Joanne
9 Mar 2026We're sorry to read your feedback here. This has been passed on to the Office...
By : 'Gillian'
Services :
Would you recommend ? : No
12 Feb 2026Our experience with Finders Keepers (East Oxford, 122 London Road) has been consistently disappointing and unprofessional. On two separate occasions, regarding two different properties, my partner contacted the office to arrange viewings. Each time, we were kept on the phone for several minutes... Read Full Review
By : Joanne
9 Mar 2026We are disappointed to hear that this has been your experience with Finders Keepers. Your feedback has been passed to the Office...
By : 'Ian'
Services :
Would you recommend ? : Yes
28 Nov 2025... Read Full Review
By : 'Jack'
Services :
Would you recommend ? : Yes
25 Nov 2025Very responsive team and helpful with the application and move in process. I spoke with Rebecca who was very helpful and always on the other end of the phone even for the smallest queries which helped move the process along much... Read Full Review

By : 'E'
Services :
Would you recommend ? : Yes
20 Nov 2025During an unxepected house hunt, Emma from the East Oxford lettings dept was so friendly, reassuring, and supportive - she made the process easy despite stressful circumstances. If that service level is anything to go by, I have no doubt the property management with our new home will be... Read Full Review

By : 'Annalie'
Services :
Would you recommend ? : Yes
17 Nov 2025Finders Keepers were absolutely great. I was able to move into a new flat within the week of making contact with Finders Keepers to look for a flat. Rebecca was very helpful and responsive and able to organize this very quick move in for me. And Lily has been great tending to any help with the... Read Full Review

By : 'Dr'
Services :
Would you recommend ? : Yes
10 Nov 2025I had a tenancy agreement for 3 years with Finders keepers, my property manager was Ms Alyshia. She has been great, very supportive and understanding. She's been very helpful and responsive always. It's been a pleasure working with... Read Full Review
By : 'R'
Services :
Would you recommend ? : Yes
6 Nov 2025We had a great experience working with Bella from Finders Keepers Realty. She was friendly, thorough, and very responsive throughout the process. We especially appreciated the helpful videos provided for each property, which made it much easier to narrow down options before visiting in person. She... Read Full Review
By : 'Mada'
Services :
Would you recommend ? : Yes
3 Nov 2025Very good people i am very happy with this... Read Full Review
By : 'Carmen'
Services :
Would you recommend ? : Yes
11 Oct 2025My husband and I stayed at a flat managed by Finders Keepers in the Headington area for two years, and we would have loved to keep staying, if we hadn't moved overseas. The FK team was responsive and very professional from the moment we first got in touch about viewing the unit until the final... Read Full Review
By : 'Ricardo'
Services :
Would you recommend ? : Yes
4 Oct 2025... Read Full Review

By : 'Bethan'
Services :
Would you recommend ? : Yes
28 Sept 2025Rebecca Falcini at Finders Keepers is wonderful!! She has made the whole process of finding a flat so seamless and stress-free and has been so responsive via both phone and email. She has been accommodating, kind and willing to clarify any query or concern we had. Would highly... Read Full Review
By : 'Ryan'
Services :
Would you recommend ? : Yes
26 Sept 2025Had a good experience renting from Finders Keepers overall. Special thanks to our property manager, Charlie, for her assistance during our tenancy and with the move-out... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3/19/2026, 11:43:21 AM by allAgents